Politique de remboursement
Return & Refund Policy
At Pupzy, we want you and your pup to be happy with your purchase. If something isn’t right, please contact us and we’ll do our best to help.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original packaging and tags where applicable.
To request a return, contact us at pupzycare@gmail.com with your order number and the reason for the return. Please do not send items back before contacting us, as return instructions may vary by product.
Non-returnable items
For health and hygiene reasons, certain items may not be eligible for return once opened, used, or worn. This may include grooming products, feeding accessories, bedding, apparel, and other products that come into direct contact with pets.
We also cannot accept returns on gift cards or items marked as final sale.
Damaged, defective, or incorrect items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at pupzycare@gmail.com and include your order number along with clear photos of the item and packaging.
If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement, refund, or store credit.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the item was damaged, defective, or incorrect.
Return shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service for returns, as Pupzy is not responsible for return packages that are lost in transit.
Exchanges
If you need a different size, colour, or product, please contact us at pupzycare@gmail.com.
In some cases, the easiest option may be to return the original item and place a new order.
Order cancellations
If you would like to cancel or make changes to an order, contact us as soon as possible at pupzycare@gmail.com.
We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.
Contact
If you have any questions about returns, refunds, or your order, please contact us at: